Date of last modification: 2023-02-14

Welcome to UpChat, where we highly respect and value your privacy. As a user of UpChat mobile applications, it's essential to understand how we collect and use your information. This Privacy Policy outlines how UpChat collects, uses and discloses your information, which is important for your protection. Please read this Privacy Policy carefully.

By using UpChat, you agree to our Privacy Policy and its terms, as updated from time to time. Please note that this Privacy Policy is incorporated into and forms part of the UpChat Terms of Service. All terms used in this Privacy Policy have the same meaning as the UpChat Terms of Service, unless stated otherwise. This Privacy Policy applies to all information collected by UpChat, and it's essential to understand this policy to protect your information.

We may change and revise this Privacy Policy periodically, and all information collected is subject to the Privacy Policy at the time of collection. If we consider any changes to be material, we will notify you of such changes through our website, services, email or other notification. By accessing or using our services after the changes become effective, you agree to be bound by the revised policy.

Please note that this Privacy Policy doesn't apply to information collected by third-party websites, services or applications that can be accessed through our Services. We may also link you to social media or other features or services provided by third parties. We are not responsible for any use that third parties may make of your information.

At UpChat, we are committed to protecting your privacy, and this Privacy Policy helps us achieve that.

2.1 To provide you with the services of UpChat, we need to collect, store and use certain information. This information includes:

Your account name, gender, date of birth, age, social media account information, any tags you've posted about yourself and any other information you provide when you open a UpChat account;

Any information in your UpChat profile visible to other users, or information you make available to us through your use of UpChat, including photographs, education, location and other details;

Information about your use and interaction with UpChat, including device and connection information, IP address, device capability, bandwidth, page view statistics and network type;

Technical information such as mobile operator-related information, configuration information provided by other programs, user settings, operating system and device identification number; and

Information about the likes and dislikes you have made using UpChat.

2.2 Sensitive Personal Information

To provide certain features such as online video calling, we may need to access your microphone, camera or location with your permission. Here's how we use this sensitive personal information:

Microphone: We access your device's microphone to record audio messages and provide audio during video calls.

Camera: We access your device's camera to take your profile pictures and provide real-time images during video calls.

Location: We display your current location on your profile page to provide a personalized and optimized experience for you and other users.

By using UpChat, you consent to the processing of sensitive personal information for the purposes and in the manner described in this Privacy Policy. Please note that we will not use your sensitive personal information for direct marketing purposes unless you have consented to it.

2.3 Children's Information

UpChat's services are not intended for anyone under the age of 18. We do not knowingly collect personal information from anyone under that age. If we learn that we have collected personal information from a person under the age of 18, we will take steps to delete that information from our files as soon as possible.

3.1 Purpose

UpChat collects your information for various purposes, including:

Providing you with UpChat's services;

Personalizing and improving your experience when using our services;

Responding to inquiries, customer service, security, archival and backup purposes in connection with the provision of UpChat's services;

Monitoring and analyzing usage trends of our services;

Personalizing services, including suggesting friends or profile information, customizing content and showing advertisements;

Improving product and service security;

Verifying your identity and preventing fraud or other unauthorized activity;

Using information we've collected from cookies and other technologies to improve the services; and

Enforcing our Terms of Service and other usage policies.

When you choose to share text messages, photos, screenshots, videos and other communications in the UpChat application with other users, they will not be stored on our servers. However, if you choose to share this information, you may no longer be able to control how this information is used and it may become publicly available, depending on your actions or those of others with whom you share the information. UpChat is not responsible for the use or misuse of any information you share.

3.2 Transfer and Storage

We operate servers in various jurisdictions worldwide, which means that your personal information may be used and stored on a server located outside your jurisdiction. By using UpChat, you consent to the transfer of your personal information both within and outside your jurisdiction for the purposes described in this Privacy Policy.

3.3 Sharing

Your information will be shared with others in the following ways:

Sharing on UpChat:

Public information on your profile can be seen by anyone;

Your active status or usage information will be collected and displayed to other users.

Sharing with third parties:

We may share information about you in anonymous and/or aggregated form with third parties for usage analysis, research and other similar purposes;

Your information may be accessed and used by our service providers who work with us in connection with the operation of our services;

We may disclose information about you if we are required to do so by law or legal process, or if we need to enforce or apply this Privacy Policy, our Terms of Service or our other policies; and

If we are acquired by a third party, your information may be transferred to that party.

3.4 Security Measures

We take administrative, physical and electronic measures to protect your information from unauthorized access. However, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed to be free from interception or other misuse. In the event of a security breach, we will promptly notify you as required by applicable law. When we share your information with third parties, we will use reasonable efforts to ensure they only use your information in accordance with this Privacy Policy and any other instructions we give them.

4.1 Accessing and Updating Your Information

You can easily access and modify the information associated with your UpChat account directly within our Services in your Account Profile. If you believe that any information you have provided is inaccurate or outdated, and you can provide reasonable evidence to support this claim, you may contact us using the contact information provided at the end of this Privacy Policy.

4.2 Deleting Your Information

You can request the deletion of your account at any time in your UpChat settings, or by contacting us directly using the contact information provided at the end of this Privacy Policy. After you submit your request, it may take up to three days for us to review and process your account deletion.

Once your account is closed or deleted, you will no longer have access to your message history, preferences, or other information related to your use of our services. Please note that even after you remove information from your account or profile, copies of that information may remain viewable elsewhere if it has been shared with others, otherwise distributed in accordance with your privacy settings, or copied or stored by other users. In addition, we may retain your personal information after you close your account if we believe it is reasonably necessary to comply with our legal obligations, to resolve disputes, to maintain security, or to prevent fraud or abuse.

4.3 Managing Device Permissions

You have the ability to change your device's system settings to manage permissions for access to certain device data and notifications. By doing so, you can prevent UpChat from accessing your device data and displaying notifications. Please note, however, that this may cause certain services to lose functionality.

To maintain a safe and respectful platform, we have established standards that define and prohibit content that is harmful or inappropriate for our users. If a user violates these terms, their account will be suspended.

We prohibit user-generated content that contains or promotes sexual content or profanity, including pornography or any content or services intended to be sexually gratifying. We do not allow content that appears to promote a sexual act in exchange for payment.

Examples of common violations include:

Depictions of sexual nudity or sexually suggestive poses where the subject is nude, blurred, or minimally clothed and/or where the clothing would not be acceptable in a reasonable public context.

Depictions, animations, or illustrations of sexual acts or sexually suggestive poses or sexual depictions of body parts.

Content that depicts or functions as a sexual aid, sex guide, illegal sexual subject matter, or fetish.

Content that is lewd or profane - including, but not limited to, content that may contain profanity, slurs, explicit text, adult/sexual keywords in the store listing or in-app.

Content that depicts, describes, or promotes bestiality.

Users who promote sex-related entertainment, escort services, or other services that could be interpreted as providing sexual acts for compensation, including but not limited to paid dating or sexual arrangements where one participant is expected or implied to provide money, gifts, or financial support to another participant.

If you have any questions about our privacy policy or any other privacy-related matter, please contact us via email at UpChat.help@outlook.com.